For many contractors or Property Managers, staying safe and continuing to do what’s always been done is the accepted way of the office. Everything is working fine so why change it? But what if someone else comes along and does things a little differently? What if another business implements change that makes them more efficient, that saves the money and gives them a competitive edge?
One example of a business that failed to change and do things different was Blockbuster video. Online streaming came along, Netflix reared it’s head and Blockbuster no more. Perhaps if Blockbuster had been more adaptable to the market changes, they might have survived. The reasons that the bosses at Blockbuster didn’t change could be many. And might even only ever be known to them.
What the story does teach us, is that we shouldn’t fear change, because the consequences of not changing are far more frightening. The need to adapt and change is a must and this is our Top Six reasons why Property Managers and contractors who work with them need to get over that fear and step into the unknown.
Let’s dive in…
Change = improvement
“Change hurts. It makes people insecure, confused, and angry. People want things to be the same as they’ve always been, because that makes life easier. But, if you’re a leader, you can’t let your people hang on to the past.” – Richard Marcinko
Change is never easy but it can lead to longer term improvements. Which can only be a good thing for everyone – even if it doesn’t feel like it at the time. What sort of leader are you? If you find that you are hanging onto the past, do you need to set aside 60 minutes to have a think about what you would like to do differently in your business. Is there something you do that annoys or frustrates you? If you have employees, have you heard them complaining about how something is done? If you don’t know the answer to this, you could ask people by questionnaire, face to face or a ‘suggestion box’.
If you decide to make changes, involve everyone so that unrest and nerves are kept to a minimum. Keep people updated on progress and ask for input. As Richard Marcinko says, change makes people insecure, confused and angry so deliver the changes positively and wait for the benefits to materialise.
Don’t let fear hold you back
“Slowness to change usually means fear of the new.” – Philip Crosby
If the only thing that is stopping you from making changes in your business, is the fear of it, then this quote from Philip Crosby might just help you get over it. If it doesn’t, then hopefully this article will do it!
Being afraid of implementing change is understandable. But we shouldn’t allow it to stop us from taking the right steps forward. If you identify something that could be done better, consider the options, consider the outcomes and make a list of pros and cons. Chances are, by the end of that exercise, you’ll have identified all the reasons to make changes, rather than staying static.
Keep up with the competition, or get ahead?
“Change before you have to.” – Jack Welch
The current pandemic has seen a lot of businesses embrace technology and do things differently in order to stay in business. Change has been forced upon us, and not surprisingly we have adapted, as we always do. What we can learn is that, in business, we have to be proactive in making changes. We cannot wait until we are forced to as (pandemics aside), what forces change will often be external influences. This is likely to be: increased competition, changes to legislation, market changes or changes in technology, which is ultimately what led to the demise of Blockbuster.
So don’t wait until you have to change. Take a step back and identify what needs to be changed to make your business stay ahead and on top of your game.
Save time and money
“Change is hard because people overestimate the value of what they have and underestimate the value of what they may gain by giving that up.”
– James Belasco and Ralph Stayer
Here’s a big reason for you to make changes. It might just save your business time and money. Win win!
From a contractor’s view point change could be a switch from spreadsheets or paper and pen, to embracing new technology to help run the business. You may be comfortable doing what you’ve always done but many contractors will have paper based processes that are holding them back and could easily be transferred to electronic or automatic methods. Yes it might be a bit of a hassle at first, but the long term benefits will far outweigh any inconvenience.
Technology can make business life much easier when used correctly. It can help save valuable time on manual tasks by making them link together at the push of a button. This time saving naturally leads to cost savings, but also allows us to value the time we have as we can put it to much better use doing the stuff that matters like getting more work or making another cup of tea…
From a Property Manager’s perspective, embracing changes could lead to improved relationships and easier working days. Managing the day to day tasks without technology can be frustrating and time consuming. By also implementing processes that are automated and fluid, Property Management firms will be a well oiled machine that customers and suppliers can do business with easily.
“The world hates change, yet it is the only thing that has brought progress.”
– Charles Kettering
Which takes me on to our penultimate benefit of change. Implementing relevant and appropriate changes can and will lead to improved reputation. For contractors and Property Managers. Think about your bank. Do they offer an app or online banking? Do they have a local branch for those who still like to go in to the bank? Do they have a good contact centre? Chances are they have all of this. Unless your bank is First Direct or other online based bank.
Online banks don’t have bricks and mortar branches so they rely on superior class of app and online or call centre help and information. And they are brilliant at it. They have to be. And they wouldn’t be in that position if they weren’t able to embrace changes in technology and offer their customers what they want and need.
If you want to improve your reputation or position yours business for a particular specialty, consider the changes you might need to make in order to earn the reputation you want. Perhaps you already have that stand out reputation – how do you make sure things stay that way? Embrace positive changes to stay ahead of the competition…
Stay ahead of the competition
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.”
– Mark Sanborn
And here we are at our final benefit of change – staying ahead of the competition. Blockbuster didn’t and we saw what happened there. So what have you got to lose? If you don’t change, you risk being overtaken by someone new or a competitor making changes that could make them do things better than you.
Staying ahead of the competition doesn’t mean you wipe out the competition, it just means you ensure you maintain your position in your industry and ensure your customers are happy so they keep giving you their business.
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